Mỗi giấy phép đi kèm với một năm hỗ trợ chuyên dụng với thời gian phản hồi 24 giờ. (Thứ hai đên thứ Sáu).
Our support plans are designed to cover you all the way, from initial evaluation to a successful release. From a selection of “always-on” online resources to a selection of communications channels, we’re always here to help.
Danh sách
Trial | Lite | Priority | Ultimate | |
---|---|---|---|---|
Available for | All Trial Products | Individual Telerik and Kendo UI Products DevCraft UI |
Individual Telerik and Kendo UI Products DevCraft Complete |
Individual Telerik and Kendo UI Products DevCraft Ultimate |
Support Term Duration
Our commercial licenses include a 1-year support term. Our trial licenses come with 30-day dedicated support to help you complete a successful evaluation. |
30 days | 1 year | 1 year | 1 year |
Support Tickets
Number of tickets that can be raised for the duration of the Support Term |
5 for Kendo UI 5 for Telerik UI for ASP.NET MVC 5 for Telerik UI for PHP 5 for Telerik UI for JSP unlimited for rest |
10 | unlimited | unlimited |
Ticket Response Time
Get help directly from the people who build our tools. Experience the renowned Telerik support service. |
72-hours | 72-hours | 24-hours | 24-hours |
Access to All Telerik Community Forums
1,128,669+ posts, 2,300,372+ members and counting. Access a wealth of resources and get connected to our vibrant community. |
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Feedback Portal
Full transparency on the issues we have verified, scheduled and are in progress in real time. Every vote counts. |
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Phone Assistance
Pick up the phone and speak to a technical person right away. Get quick advice and direction or help us understand the full scope of the issue. |
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Remote Web Assistance
Demonstrate any issues in the environment they occur in. |
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Issue Escalation – 16-hour response
Escalate your tickets to highest priority in our support queue. |
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Ticket Pre-Screening – 4-hour response
When submitting a ticket, you can initiate a pre-screening request for it. We will confirm whether you have provided enough information for our support team to work on the issue in less than 4 hours. |
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Chính sách sử dụng hợp lý là gì? What is the Fair Usage Policy?
Most of our product licenses include unlimited access to the support service. In order to keep providing our industry-leading level of support, we have instituted a fair usage policy for our support services:
Support requests from customers with at least ten times the average number of support requests will be reviewed by a support manager.
What is the Limited Support Incidents Policy?
Most of our product licenses include unlimited access to support tickets. Licenses that impose a limit do not restrict access to submitting bug reports and feature requests.
Support questions from customers with limited support packages who submit them as bug reports or feature requests will be reviewed by a support manager.
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- www.PACISOFT.vn
- 024 3915 6886 – 028 36 100 816
- Email: sales@pacisoft.com